Terms and Conditions

The following information is intended to make known the standards, use and rules for accessing the Internet portal www.alvilla.com, therefore, the User must carefully read the General Conditions each time he/she intends to use the portal.

1. These general conditions and their acceptance

These general conditions (hereinafter, the "General Conditions") regulate the use of the Internet portal service www.alvilla.com (hereinafter, the "Portal") that ALVILLA S.A.S. (hereinafter, "ALVILLA") makes available to Internet users.

The use of the Portal confers the condition of user of the Portal (hereinafter, the "User") and expresses the User's full and unreserved acceptance of each and every one of the General Conditions in the version published by ALVILLA at the very moment that the User accesses the Portal. Consequently, the User must read the General Conditions carefully each time he/she intends to use the Portal.

The use of certain services offered to Users through the Portal is subject to specific conditions that, depending on the case, replace, complete and/or modify the General Conditions (hereinafter, the "Specific Conditions"). Prior to the use of such services, therefore, the User must also carefully read the corresponding Particular Conditions.

Likewise, the use of the service is also subject to all notices, regulations for use and instructions made known to the User by ALVILLA, which complement the provisions of these General Conditions insofar as they do not contradict them.

2. Object

Through the Portal, ALVILLA provides Users with access to and use of various services and content made available to Users by ALVILLA (hereinafter the "Services").

ALVILLA reserves the right to unilaterally modify, at any time and without prior notice, the presentation and configuration of the Portal, as well as the Services and the conditions required to use the Portal and the Services.

3. Conditions of access and use of the portal

3.1 Free access to and use of the Portal

The provision of the Portal Service by ALVILLA is free of charge for Users and does not require prior subscription or registration by the User. However, the use of some Services can only be made by subscription and/or registration of the User, in the manner expressly indicated in the corresponding Particular Conditions.

3.2 Obligation to make proper use of the Portal and the Services

The User agrees to use the Portal and the Services in accordance with the law, these General Conditions, as well as with generally accepted morals and good customs and public order.

The User undertakes to refrain from using the Portal and the Services for illicit purposes or effects, contrary to the provisions of these General Conditions, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload or deteriorate the Portal and the Services or prevent the normal use or enjoyment of the Portal and the Services by the Users.

3.3 Means of Obtaining Contents

The User shall refrain from obtaining or even attempting to obtain information, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any kind of material accessible through the Portal or the Services (hereinafter, the "Contents") by using means or procedures other than those which, as the case may be, have been made available for this purpose or have been indicated for this purpose on the web pages where the Contents are located or, in general, those normally used on the Internet for this purpose, provided that they do not entail a risk of damage or disablement of the Portal, the Services and/or the Contents.

3.4 Correct use of the Contents

The User undertakes to use the Contents in a diligent, correct and lawful manner and, in particular, undertakes to abstain from (a) using the Contents in a manner, for purposes or with effects that are contrary to law, morality and generally accepted good customs or public order; (b) reproducing or copying, distributing, allowing public access through any means of public communication, transforming or modifying the Contents, unless authorized by the owner of the corresponding rights or if this is legally permitted; (c) delete, evade or manipulate the copyright and other data identifying the rights of ALVILLA or its owners included in the Content, as well as the technical protection devices, digital fingerprints or any other information mechanisms that may be contained in the Content; (d) use the Contents and, in particular, information of any kind obtained through the Portal or the Services to send advertising, communications for direct sales purposes or for any other commercial purpose, unsolicited messages addressed to a number of people regardless of their purpose, as well as to refrain from commercializing or disclosing said information in any way.

3.5 Introduction of hyperlinks allowing access to the web pages of the Portal and to the Services

Users and, in general, those persons who intend to establish a hyperlink between their web page and the Portal (hereinafter, the "Hyperlink") must comply with the following conditions: (a) the Hyperlink will only allow access to the web pages of the Portal, but may not reproduce them in any way; (b) no hyperlinks will be established with the web pages of the Portal other than the home-page or first page of the Portal or the Services; (c) no browser or border environment will be created on the web pages of the Portal; (d) no false, inaccurate or incorrect statements or indications shall be made about the web pages of the Portal and the Services and, in particular, it shall not be stated or implied that ALVILLA has authorized the Hyperlink or that it has supervised or assumed in any way the contents or services offered or made available on the web page on which the Hyperlink is established; (e) with the exception of those signs that form part of the Hyperlink itself, the web page on which the Hyperlink is established will not contain any trademark, commercial name, establishment sign, denomination, logo, slogan or other distinctive signs belonging to ALVILLA; (f) the web page on which the Hyperlink is established will not contain any information or content that is illicit, contrary to morality and generally accepted good customs and public order, nor will it contain any content that is contrary to any third party rights.

Under no circumstances does the establishment of a Hyperlink imply the existence of a relationship between ALVILLA and the owner of the web page on which it is established, nor the acceptance and approval by ALVILLA of its contents or services.

3.6 Liability for damages

The User will be liable for damages of any kind that ALVILLA may suffer, directly or indirectly, as a consequence of non-compliance with any of the obligations derived from the General Conditions or the law in relation to the use of the Portal.

4. Personal data

In order to use some of the Services, Users must previously provide ALVILLA with certain personal data (hereinafter, the "Personal Data"). ALVILLA will automatically process the Personal Data for the purposes and under the conditions defined in its Data Protection Policy published on the Privacy Notice page.

5. Use of cookie technology

ALVILLA uses cookies when a User browses the websites and web pages of the Portal. Our cookies are only associated with an anonymous User and his/her computer and do not provide references that allow the name and surname of the User to be deduced. ALVILLA's cookies cannot read data from your hard disk or read cookie files created by other providers. ALVILLA encrypts the User's identification data for greater security. Thanks to cookies, it is possible for ALVILLA to recognize registered Users after they have registered for the first time, without them having to register on each visit to access the areas and services reserved exclusively for them. The User has the possibility of configuring his or her browser to be warned on screen of the reception of cookies and to prevent the installation of cookies on his or her hard drive. Please consult the instructions and manuals of your browser for further information. In order to use the Portal, it is not necessary for the User to allow the installation of cookies sent by ALVILLA, notwithstanding the fact that in this case it will be necessary for the User to register each time he/she accesses a service that requires prior registration.

6. Use of the portal, services and contents under the sole responsibility of the user.

The User is aware and voluntarily accepts that the use of the Portal, the Services and the Contents takes place, in any case, under his sole and exclusive responsibility.

7.Exclusion of warranties and liability

7.1. Exclusion of warranties and liability for the operation of the Portal and the Services

7.1.1. Availability and continuity, usefulness and fallibility

ALVILLA does not guarantee the availability and continuity of the operation of the Portal and the Services. Whenever reasonably possible, ALVILLA will give prior warning of any interruptions in the functioning of the Portal and the Services. ALVILLA does not guarantee the usefulness of the Portal and the Services for any particular activity, nor its infallibility and, in particular, although not exclusively, that Users can effectively use the Portal and the Services, access the different web pages that make up the Portal or those from which the Services are provided.

ALVILLA EXCLUDES ANY LIABILITY FOR DAMAGES OF ANY KIND THAT MAY BE DUE TO THE LACK OF AVAILABILITY OR CONTINUITY OF THE OPERATION OF THE PORTAL AND SERVICES, THE DISAPPOINTMENT OF THE UTILITY THAT USERS MAY HAVE ATTRIBUTED TO THE PORTAL AND SERVICES, THE FALLIBILITY OF THE PORTAL AND SERVICES, AND IN PARTICULAR, BUT NOT EXCLUSIVELY, FAILURES IN ACCESS TO THE VARIOUS WEB PAGES OF THE PORTAL OR THOSE FROM WHICH SERVICES ARE PROVIDED.

7.1.2. Privacy and security in the use of the Portal and the Services

ALVILLA does not guarantee the privacy and security of the use of the Portal and the Services and, in particular, does not guarantee that unauthorized third parties cannot have knowledge of the type, conditions, characteristics and circumstances of the use that Users make of the Portal and the Services.

ALVILLA EXCLUDES ALL LIABILITY FOR DAMAGES OF ANY KIND THAT MAY BE DUE TO THE KNOWLEDGE THAT UNAUTHORIZED THIRD PARTIES MAY HAVE OF THE TYPE, CONDITIONS, CHARACTERISTICS AND CIRCUMSTANCES OF USE THAT USERS MAKE OF THE PORTAL AND SERVICES.

7.2 Exclusion of warranties and liability for Content

7.2.1. Quality

ALVILLA does not control or guarantee the absence of viruses or other elements in the Contents that may cause alterations in your computer system (software and hardware) or in the electronic documents and files stored in your computer system.

ALVILLA EXCLUDES ANY LIABILITY FOR DAMAGES OF ANY KIND THAT MAY BE DUE TO THE PRESENCE OF VIRUSES OR THE PRESENCE OF OTHER ELEMENTS IN THE CONTENTS THAT MAY CAUSE ALTERATIONS IN THE COMPUTER SYSTEM, ELECTRONIC DOCUMENTS OR FILES OF USERS.

7.2.2. Lawfulness, reliability and usefulness

ALVILLA does not guarantee the legality, reliability and usefulness of the Contents.

ALVILLA EXCLUDES ANY LIABILITY FOR DAMAGES OF ANY KIND THAT MAY BE DUE TO THE TRANSMISSION, DISSEMINATION, STORAGE, AVAILABILITY, RECEPTION, OBTAINING OR ACCESS TO THE CONTENTS, AND IN PARTICULAR, BUT NOT EXCLUSIVELY, FOR DAMAGES THAT MAY BE DUE TO (A) BREACH OF THE LAW, MORALITY AND GENERALLY ACCEPTED GOOD CUSTOMS OR PUBLIC ORDER AS A RESULT OF THE TRANSMISSION, DISSEMINATION, STORAGE, AVAILABILITY, RECEPTION, OBTAINING OR ACCESS TO THE CONTENTS; (B) THE INFRINGEMENT OF INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS, OF BUSINESS SECRETS, OF CONTRACTUAL COMMITMENTS OF ANY KIND, OF THE RIGHTS TO HONOR, TO PERSONAL AND FAMILY PRIVACY AND TO THE IMAGE OF PERSONS, OF PROPERTY RIGHTS AND OF ANY OTHER NATURE BELONGING TO A THIRD PARTY AS A CONSEQUENCE OF THE TRANSMISSION, DISSEMINATION, STORAGE, MAKING AVAILABLE, RECEPTION, OBTAINING OR ACCESS TO THE CONTENTS; (C) THE PERFORMANCE OF ACTS OF UNFAIR COMPETITION AND UNLAWFUL ADVERTISING AS A CONSEQUENCE OF THE TRANSMISSION, DISSEMINATION, STORAGE, MAKING AVAILABLE, RECEPTION, OBTAINING OR ACCESS TO THE CONTENTS; (D) THE LACK OF TRUTHFULNESS, ACCURACY, COMPLETENESS, RELEVANCE AND/OR TIMELINESS OF THE CONTENTS; (E) THE UNSUITABILITY FOR ANY KIND OF PURPOSE OF AND THE DISAPPOINTMENT OF THE EXPECTATIONS GENERATED BY THE CONTENTS; (F) THE NON-FULFILLMENT, DELAY IN THE FULFILLMENT, DEFECTIVE FULFILLMENT OR TERMINATION FOR ANY REASON OF THE OBLIGATIONS CONTRACTED BY THIRD PARTIES AND CONTRACTS MADE WITH THIRD PARTIES THROUGH OR DUE TO THE ACCESS TO THE CONTENTS; (G) THE VICES AND DEFECTS OF ANY KIND OF THE CONTENTS TRANSMITTED, DISSEMINATED, STORED, MADE AVAILABLE OR OTHERWISE TRANSMITTED OR MADE AVAILABLE, RECEIVED, OBTAINED OR ACCESSED THROUGH THE PORTAL OR THE SERVICES.

7.3 Disclaimer of warranties and liability for services provided by third parties through the Portal

7.3.1 Quality

ALVILLA does not control or guarantee the absence of viruses or other elements in the services provided by third parties through the Portal that may cause alterations in your computer system (software and hardware) or in the electronic documents and files stored in your computer system.

ALVILLA EXCLUDES ANY LIABILITY FOR DAMAGES OF ANY KIND THAT MAY BE DUE TO THE PRESENCE OF VIRUSES OR THE PRESENCE OF OTHER HARMFUL ELEMENTS IN THE SERVICES PROVIDED BY THIRD PARTIES THROUGH THE PORTAL THAT MAY CAUSE ALTERATIONS IN THE COMPUTER SYSTEM, ELECTRONIC DOCUMENTS OR FILES OF USERS.

7.3.2. Lawfulness, reliability and utility

ALVILLA does not guarantee the legality, reliability and usefulness of the services provided by third parties through the Portal.

ALVILLA EXCLUDES ANY LIABILITY FOR DAMAGES OF ANY KIND THAT MAY BE DUE TO THE SERVICES PROVIDED BY THIRD PARTIES THROUGH THE PORTAL, AND IN PARTICULAR, BUT NOT EXCLUSIVELY, FOR DAMAGES THAT MAY BE DUE TO (A) BREACH OF THE LAW, MORALITY AND GENERALLY ACCEPTED GOOD CUSTOMS OR PUBLIC ORDER AS A RESULT OF THE PROVISION OF SERVICES BY THIRD PARTIES THROUGH THE PORTAL; (B) INFRINGEMENT OF INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS, BUSINESS SECRETS, CONTRACTUAL COMMITMENTS OF ANY KIND, RIGHTS TO HONOR, PERSONAL AND FAMILY PRIVACY AND PERSONAL IMAGE, PROPERTY RIGHTS AND ANY OTHER RIGHTS BELONGING TO A THIRD PARTY AS A RESULT OF THE PROVISION OF SERVICES BY THIRD PARTIES THROUGH THE PORTAL; (C) THE PERFORMANCE OF ACTS OF UNFAIR COMPETITION AND ILLEGAL ADVERTISING AS A RESULT OF THE PROVISION OF SERVICES BY THIRD PARTIES THROUGH THE PORTAL; (D) THE LACK OF TRUTHFULNESS, ACCURACY, COMPLETENESS, RELEVANCE AND/OR TIMELINESS OF THE CONTENT TRANSMITTED, DISSEMINATED, STORED, RECEIVED, OBTAINED, MADE AVAILABLE OR ACCESSIBLE THROUGH THE SERVICES PROVIDED BY THIRD PARTIES THROUGH THE PORTAL; (E) THE INADEQUACY FOR ANY KIND OF PURPOSE OF AND THE DISAPPOINTMENT OF THE EXPECTATIONS GENERATED BY THE SERVICES PROVIDED BY THIRD PARTIES THROUGH THE PORTAL; (F) THE BREACH, DELAY IN PERFORMANCE, DEFECTIVE PERFORMANCE OR TERMINATION FOR ANY REASON OF THE OBLIGATIONS ASSUMED BY THIRD PARTIES AND CONTRACTS MADE WITH THIRD PARTIES IN CONNECTION WITH OR IN CONNECTION WITH THE PROVISION OF SERVICES THROUGH THE PORTAL; (G) THE VICES AND DEFECTS OF ALL KINDS OF SERVICES PROVIDED BY THIRD PARTIES THROUGH THE PORTAL.

7.4 Exclusion of warranties and liability for services and content hosted outside the Portal

The Portal makes available to Users technical linking devices (such as, among others, links, banners, buttons), directories and search tools that allow Users to access websites belonging to and/or managed by third parties (hereinafter, "Linked Sites"). The installation of these links, directories and search tools in the Portal has the sole purpose of facilitating Users the search for and access to information available on the Internet.

ALVILLA does not offer or market by itself or through third parties the products and services available on the Linked Sites. ALVILLA does not previously control, approve, monitor or make its own the products, services, contents, information, data, files, products and any kind of material existing on the Linked Sites. The User, therefore, must exercise extreme caution when evaluating and using the services, information, data, files, products and any kind of material existing on the Linked Sites.

ALVILLA DOES NOT WARRANT OR ASSUME ANY LIABILITY FOR DAMAGES OF ANY KIND THAT MAY BE DUE TO (A) THE OPERATION, AVAILABILITY, ACCESSIBILITY OR CONTINUITY OF THE LINKED SITES; (B) THE MAINTENANCE OF THE SERVICES, CONTENTS, INFORMATION, DATA, FILES, PRODUCTS AND ANY KIND OF MATERIAL EXISTING IN THE LINKED SITES; (C) THE PROVISION OR TRANSMISSION OF THE SERVICES, CONTENTS, INFORMATION, DATA, FILES, PRODUCTS AND ANY KIND OF MATERIAL EXISTING IN THE LINKED SITES; (C) THE PROVISION OR TRANSMISSION OF THE SERVICES, CONTENTS, INFORMATION, DATA, FILES, PRODUCTS AND ANY KIND OF MATERIAL EXISTING IN THE LINKED SITES; (D) THE QUALITY, LEGALITY, RELIABILITY AND USEFULNESS OF THE SERVICES, CONTENTS, INFORMATION, DATA, FILES, PRODUCTS AND ANY KIND OF MATERIAL EXISTING IN THE LINKED SITES, IN THE SAME TERMS AND WITH THE SAME SCOPE PROVIDED IN THE GENERAL CONDITION 0 AND 0 WITH RESPECT TO THE CONTENTS AND SERVICES PROVIDED BY THIRD PARTIES THROUGH THE PORTAL.

7.5 Exclusion of guarantees and liability for the use of the Portal, the Services and the Contents by the Users

ALVILLA has no obligation to and does not control the use that Users make of the Portal, the Services and the Contents. In particular, ALVILLA does not guarantee that Users use the Portal, the Services and the Contents in accordance with these General Conditions and, if applicable, the Specific Conditions that may be applicable, nor that they do so in a diligent and prudent manner. ALVILLA is also under no obligation to verify, and does not verify the identity of Users, nor the veracity, validity, exhaustiveness and/or authenticity of the data that Users provide about themselves to other Users.

ALVILLA EXCLUDES ANY LIABILITY FOR DAMAGES OF ANY KIND THAT MAY BE DUE TO THE USE OF SERVICES AND CONTENT BY USERS OR THAT MAY BE DUE TO THE LACK OF ACCURACY, VALIDITY, COMPLETENESS AND / OR AUTHENTICITY OF THE INFORMATION THAT USERS PROVIDE TO OTHER USERS ABOUT THEMSELVES AND, IN PARTICULAR, BUT NOT EXCLUSIVELY, FOR DAMAGES OF ANY KIND THAT MAY BE DUE TO THE IMPERSONATION OF A THIRD PARTY BY A USER IN ANY KIND OF COMMUNICATION MADE THROUGH THE PORTAL.

8. No license

ALVILLA does not grant any license or authorization of use of any kind over its industrial and intellectual property rights or over any other property or right related to the Portal, the Services or the Contents.

9. Refusal and withdrawal of access to the portal and / or services.

ALVILLA reserves the right to deny or withdraw access to the Portal and/or the Services, at any time and without prior notice to those Users who do not comply with these General Conditions or the applicable Particular Conditions.

10. Procedurein case of infringement of intellectual property rights

In the event that any User or third party considers that any of the Content has been introduced into the Portal in violation of their intellectual property rights, they must send a notification to ALVILLA containing the following: (a) personal data: name, address, telephone number and e-mail address of the claimant; (b) authentic signature or equivalent, with the personal details of the holder of the intellectual property rights allegedly infringed or of the person authorized to act in the name and on behalf of the holder of the intellectual property rights allegedly infringed; (c) precise and complete indication of the Contents protected by means of the intellectual property rights allegedly infringed, as well as their location on the Portal; (d) express and clear statement that the use of the indicated Contents has been made without the consent of the owner of the intellectual property rights allegedly infringed; (e) express, clear statement, under the responsibility of the claimant, that the information provided in the notification is accurate and that the use of the contents constitutes an infringement of its intellectual property rights. These notifications should be sent to:

ALVILLA e - mail: contabilidad@alvilla.com
Mailing Address: Calle 10 No 32A - 12, Edificio Alvilla, Bogotá D.C. Colombia
Phone: +57 (601) 370 0088

11. Duration and termination

The provision of the Portal and other Services is, in principle, for an indefinite period of time. ALVILLA, however, is authorized to terminate or suspend the provision of the Portal service and/or any of the Services at any time, without prejudice to what has been stipulated in this regard in the corresponding Particular Conditions. When this is reasonably possible, ALVILLA will give prior notice of the termination or suspension of the provision of the Portal service and other Services.

12. Applicable Law and Jurisdiction

These General Conditions are governed by Colombian law and ALVILLA and the User, expressly waiving any other jurisdiction, agree to submit to the competent Courts and Tribunals of the city of Bogotá D.C.

If you require our advice outside these hours and to send us questions, complaints or claims, please fill out our contact form.